Managed IT Services
Your IT department, extended
Managed IT means trusting the upkeep and management of your IT systems to a dedicated third-party provider who proactively monitors, maintains, and supports your infrastructure on a subscription basis. This lets you enjoy a secure, efficient IT environment without getting bogged down by daily technical challenges.
As a Managed Service Provider (MSP), we function as the primary IT department for small to mid-sized companies, taking charge of day-to-day IT operations. For larger organizations, we offer flexible, project-based services for upgrades, expansions, and both remote and on-site support allowing you to focus on maintaining a secure, efficient system without firefighting the daily challenges.
Client Testimonials
Virtual Chief Information Officer (vCIO)
A vCIO, or Virtual Chief Information Officer, is a third-party technology advisor or consultant who performs the functions of a traditional Chief Information Officer (CIO) but on a part-time, remote, or contract basis. vCIOs are commonly used by small to mid-sized businesses that may not have the resources to hire a full-time CIO.
What Does a vCIO Do?
A vCIO typically focuses on aligning a company’s IT strategy with its business goals
What are their Key Responsibilities?
Strategy
- Technology Roadmap - Establish hardware and software life cycles in alignment with planned business growth.
- IT Budget - Aligned with technology roadmap, determine schedules with projected costs for procurement and implementation.
- Cost Control - Expense analysis and review of third-party vendor solutions and services.
- Stabilize the Client’s Environment - Scope, assess, and align our security and hosting services to provide stable and scalable solutions.
- Core Application Integration - Review vendor selection and specifications for third-party integrations.
- Alignment of Technology to Business - Identify specific business requirements and alignment to technology solutions.
- Collaboration Systems - Review and recommend appropriate solutions for telephony (VoIP), workgroup, and enterprise collaboration.
- Business Downturn Planning - In the event of a downturn in business, work together to craft solutions to support sustaining business operations.
- Mergers & Acquisition Planning and Execution - Advisement of IT on client merger and acquisition assessments, scalability and due diligence.
- Threat Awareness - Communicate current trends in threats and known vulnerabilities with recommendations to mitigation.
Managed Risk Management
- Alignment of Technical Solutions & Processes to Compliance Requirements - Ensure technology meets compliance requirements.
- Cyber Insurance Applications - Guidance on cyber insurance application processes and aligning of solutions to potential gaps.
- Cyber Incident Response - In the event of a breach, serve as point person for response and incident management tracking.
- Risk Assessment Representation - Advise and participate in formal risk assessment procedures including risk meetings and reviews.
- SWOT Analysis - Perform technology SWOT analyses and review with the leadership team.
- O365/M365 Security Review - Produce and review Microsoft Security Score. Review opportunities for remediation to enhance score.
- IT Disaster Recovery - Collaboratively determine appropriate risk factors and create an IT Disaster Recovery plan as part of business continuity.
Vendor Management
- 3rd-Party Service Provider Management - Manage relationship with other service providers including ISP, app providers, and print providers.
- Contract Review and Execution - As delegated, review and execute IT contracts.
Tactical Direction
- Human Resources Administration and Staff Reviews - As delegated, review and administration of time off and time and attendance matters.
- Managing Client Teams - When delegated, manage the client's internal IT teams.
- Invoice Approval - As delegated, approve vendor invoices ensuring that expenses are in alignment with IT budget and contracts.
- Audit Remediation - Review and implement, as appropriate and approved, audit remediation plans.
- Project Management - Ensure projects are managed and completed according to plan.
- Space and Infrastructure Planning - Consult on technology requirements, MDF, IDF, and cable plant services for office build, moves, and expansion.
- Escalation Point - Whether related to a client emergency or service and delivery, be a contact for escalation.
Virtual Chief Information Security Officer (vCISO)
The Virtual Chief Information Security Officer (vCISO) plays an integral part in development of strategic policy, technology planning and investments in Information Security technology. The CISO is an expert advisor to executive leadership, senior management, and across the organization reaching into departments such as information technology, operations, and communications.
What Does a vCISO Do?
A vCIO typically focuses on aligning a company’s IT strategy with its business goals
What are their Key Responsibilities?
Strategy
- Security Strategy & Governance - Develop and maintain the cybersecurity strategy aligned with business goals.
- Regulatory & Compliance Oversight - Ensure compliance with relevant regulations (e.g., GDPR, HIPAA, CCPA, PCI-DSS).
- Security Architecture & Program Development - Guide the design of secure systems and networks.
- Incident Response & Business Continuity - Develop and test incident response plans and disaster recovery strategies.
- Executive & Board Communication - Provide regular briefings on security posture, risks, and initiatives.
- Security Awareness & Culture - Promote a security-first culture across the organization.
- 3rd-Party Risk Management - Evaluate and monitor the security posture of vendors and partners.
Managed Risk Management
- Risk Identification - Conduct risk assessments across systems, processes, and third parties.
- Risk Analysis & Prioritization - Use frameworks like NIST RMF, ISO 27005, or FAIR to guide analysis.
- Risk Mitigation Planning - Develop and recommend risk treatment plans (avoid, transfer, mitigate, accept).
- Risk Monitoring & Reporting - Establish continuous monitoring processes for key risk indicators (KRIs).
- 3rd-Party Risk Management - Ensure third parties meet contractual and regulatory security requirements.
- Integration with Business Strategy - Ensure risk management is embedded in business planning and decision-making.
- Policy & Framework Devlopment - Develop and maintain risk management policies and procedures.
- Testing & Exercises - Test the effectiveness of incident response and business continuity plans.
Vendor Management
- Contract & SLA Review - Ensure contracts include security and privacy clauses.
- Ongoing Monitoring - Implement a continuous monitoring program for high-risk vendors.
- Stakeholder Communication - Provide guidance to procurement, legal, and business units on secure vendor selection.
- Incident Management & Escalation - Ensure vendors have incident response plans and are contractually obligated to report breaches.
Tactical Direction
- Security Program Implementation - Translate the cybersecurity strategy into operational plans and roadmaps.
- Security Operations Oversight - Direct the day-to-day activities of the Security Operations Center (SOC) or MSSP.
- Vulnerability & Threat Management - Oversee vulnerability scanning, patch management, and threat intelligence integration.
- Identity & Access Management (IAM) - Enforce least privilege access, role-based access control (RBAC), and multi-factor authentication (MFA).
- Policy Enforcement & Control Validation - Ensure security policies are operationalized through technical and administrative controls.
- Tooling & Technology Management - Evaluate, select, and implement security tools (e.g., SIEM, EDR, DLP, CASB).
- Metrics & Reporting - Define and track Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs).
- Team Enablement & Training - Provide tactical guidance to IT and security teams.
Software Services
In addition to our vCIO and vCISO services, we also provide software and security services to our clients.
Cloud Infrastructure
Cloud infrastructure provides anywhere, anytime access to your data on any device. Solutions, security, and disaster recovery are cost-effective, efficient, available, and scalable for any size business.
Cloud infrastructure has grown in popularity. To meet the specific needs of different users, several models and deployment strategies have emerged. Each type of cloud service and deployment method provides you with various levels of control, flexibility, and management. Understanding the different types (Infrastructure as a Service, Platform as a Service, and Software as a Service), as well as what deployment strategies you can use, can help you decide what set of services is right for your needs.
LBMC Technology Solutions is uniquely positioned to assist organizations. They can help determine how best to use cloud software and services to save time and money. This will allow organizations to “stretch” resources and focus on their growth.
Firewall Management
What is a firewall? At the root, a firewall is your first line of defense in network security and monitors incoming and outgoing network traffic. This is the core component in your business security.
Whether you are a large corporation or a small business, the barrage of attacks and malicious software against your systems and users is constant. For this reason, it is critical that you have a strong firewall solution that includes the latest threat protection using the best types of network security.
LBMC Technology Solutions partners with industry leaders to offer clients best-in-class firewall products. We use a wide variety of network security services, ranging from standard intrusion prevention systems (IPS), URL filtering, Gateway AV, application control, and anti-spam services for combating advanced threats such as file sandboxing, data loss prevention, ransomware protection and more to increase your endpoint security.
Mobile Device Management
Mobile devices are a way of life for most businesses. Keeping these mobile devices secure is a huge challenge for many organizations. Developing a mobile application strategy that fits the needs of your business while helping your team stay productive and secure is important in any business strategy.
LBMC Technology Solutions is proud to offer Mobile Device Management through Microsoft Intune. Mobile device ecosystems can be very diverse, and Intune can securely manage iOS, Windows, Android and MacOS devices from a solitary, unified mobile solution. Provide your users what they need to do their best work wherever they are, on whichever device they choose.
Multi-factor Authentication
The old days of having a good, strong password are gone. And, let’s face it – most people never really had a good password; and if they did, it was taped to their monitor allowing anyone access to network. That is where multi-factor authentication (MFA) comes in. It combines something you know (i.e. your password) with something you have (i.e. code from your mobile phone) to deliver a much more secure authentication method.
Since everyone now carries a mobile phone with them, you no longer require expensive token cards or key fobs to implement MFA. A company can send a temporary code to your mobile phone via text or call to complete the authentication process. Even if someone knows your password, they will not have the code, which only lasts for seconds. LBMC Technology Solutions can assist your business with securing your authentication process with an MFA solution.
Antivirus & Anti-Malware
The threat of viruses, malware and other cyber terrorism acts have sadly become a part of our daily lives. Computer viruses were once simple and limited…now we are faced with advanced malware threats, phishing scams, key loggers, ransomware and more. These virtual threats will attack you through every electronic method possible; infected bogus package delivery messages, the infamous rich Nigerian prince, an email attachment that attempts to encrypt every file in your organization, accidentally visiting an infected website – the perils are virtually everywhere.
Your organization needs a vigilant protection system. LBMC Technology Solutions provides a layered approach to addressing this ever-present threat. Our antivirus and anti-malware solutions are configured to provide highest levels of protection, while having minimal impact on system performances.
Intrusion Prevention
Just as we protect our homes and personal belongings from intrusion, the same diligence must be made for our organizations’ computer networks. Intrusion prevention is the preemptive measure taken to identify potential threats and respond to them immediately.
At LBMC Technology Solutions, we take a two-part approach to Intrusion Prevention: managed intrusion prevention, and managed intrusion protection.
We first identify hostile activity in real time and take immediate action to block and thwart undesirable network traffic; combine this with our 24/7 monitoring to immediately detect and report unauthorized access attempts and suspicious activities. Each intrusion detection and intrusion prevention alert includes a thorough analysis and specific steps to take to eliminate the threat.
- Firewall configuration to meet industry security best practices
- Threat monitoring
- Threat and user activity reporting
- Next Generation Firewall – Firewall software updates to protect against the latest threats
- Cloud Security – Achieve higher IT efficiencies with cloud based protection – no more on-premise servers
- Protect your sensitive data regardless of device enrollment
- Support mobile devices of any kind
- Variety of management scenarios available
- Secure Networks
- Token cards and key fobs no longer required
- Safeguard against hackers, viruses, malware and leaks
- Peace of mind knowing your technology infrastructure is secure
- Robust protection and around-the-clock monitoring
- Scalable services to meet your organizations budget and evolving risk profile
- Real-time threat blocking: Stops malicious activity before it can compromise systems or data.
- Reduced attack surface: Automatically identifies and mitigates vulnerabilities, limiting entry points for attackers.
- Improved compliance: Helps meet regulatory requirements by enforcing security policies and logging incidents.
- Lower incident response costs: Preventing intrusions reduces the need for costly forensic investigations and recovery efforts.
- Gain a global footprint in hours, not months
- Focus on your core business activities instead of IT infrastructure
- Achieve enterprise-class IT performance without upfront costs
- Vision flex hosting
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